Jewelry repair software from intake to pickup
Service tickets with estimates, metal issued to the workshop by weight, status at every stage, automatic customer alerts and billing through the same POS — so no repair, and no gram, goes missing.
What is jewelry repair software?
Jewelry repair software tracks every repair from the moment it's taken in to the moment it's collected — a numbered service ticket with an estimate, metal issued to the bench by weight, status as the job moves through the workshop, customer notifications and billing. The difference from a generic repair tool is metal: solder and plating are reconciled to the gram, so a stream of small jobs never drains stock.
It shares its metal engine with manufacturing, its customer record with the CRM, and its billing with the POS — one system, not four.
The repair desk, at a glance
Every ticket, its stage and the metal with the karigar — on one board.
Repairs · Service Desk
Open jobs
36
Metal with karigar
184 g
Due today
7
Received
Chain re-solder
RPR-2213 · est. + wastage
Ring re-size +2
RPR-2216 · est. + wastage
In Workshop
Prong re-tip ×4
RPR-2208 · est. + wastage
Ready / Delivered
Rhodium polish
RPR-2201 · est. + wastage
Everything a repair desk needs
From the ticket at the counter to the metal at the bench — tracked end to end.
Service tickets with estimates
Take a repair in with photos, condition notes, promised date and a written estimate — a numbered ticket the customer signs and can track.
See the product tourMetal issued to the workshop by weight
Solder, plating and add-on metal issued by gross/net weight and reconciled on return — so a repair never quietly leaks grams from stock.
See metal trackingStatus from received to delivered
Received → in workshop → ready → delivered, each stage logged with who did what and when — no more 'where's my ring?' guesswork.
Browse the modulesCustomer notifications
Automatic 'ready for pickup' and promised-date alerts over WhatsApp, SMS or email — fewer calls, fewer forgotten repairs sitting in the drawer.
See integrationsBilling through the same POS
Close the ticket and bill labour, metal and stones through the jewelry POS — with tax, payment and the customer ledger all handled in one step.
See the jewelry POSTied to the customer record
Every repair sits on the customer's profile alongside purchases — so warranty, history and follow-ups are one lookup, not a paper book.
See jewelry CRMGeneric repair ticketing vs jewelry repair software
| Capability | Generic ticketing | ZSolTech |
|---|---|---|
| Metal issued & reconciled by weight per repair | ||
| Repair estimate, deposit and promised date | ||
| Status tracking from intake to delivery | ||
| Automatic ready-for-pickup notifications | ||
| Billed through the jewelry POS & ledger | ||
| Repair history on the customer record | ||
| Basic job tickets and status |
Repairs are one desk in the shop — see the whole jewelry store management software around it.
Jewelry repair software — common questions
What is jewelry repair software?
Jewelry repair software tracks every repair job from intake to delivery — a service ticket with condition notes and an estimate, metal issued to the workshop by weight, status as the job moves through the bench, customer notifications, and billing. Unlike a generic repair-ticket tool, it reconciles the metal used by the gram and posts the sale into the same books as the rest of the store.
How does it track metal used in a repair?
Any solder, plating or add-on metal is issued to the workshop by gross and net weight and reconciled when the piece returns — so a stream of small repairs never quietly drains grams from stock. It uses the same metal issue/return engine as the manufacturing module.
Can customers be notified when a repair is ready?
Yes. Promised-date and 'ready for pickup' alerts go out automatically over WhatsApp, SMS or email, so fewer customers call to ask and fewer finished repairs sit forgotten in the drawer.
Does it work for a busy repair shop, not just retail?
Yes. A repair-focused shop can run the ticketing, workshop status board, karigar accounts and billing as its core workflow — and still get the inventory and accounting behind it. It scales from a repair counter to a full store.
How are repairs billed?
Closing a repair ticket bills labour, metal and any stones through the jewelry POS, with tax, payment methods and the customer ledger handled in one step — no separate invoice tool, no re-keying.
Is repair part of the wider platform?
Yes — repairs are a module of the ZSolTech jewelry ERP system, sharing the customer record with the CRM, the metal engine with manufacturing, and billing with the POS. Everything about a customer, including their repair history and warranties, is one lookup.